SUPPORT

Frequently asked questions

You can contact a support representative at any time.

TECHNICAL INQUIRIES

BILLING AND MEMBERSHIP

TECHNICAL INQUIRIES

Will Funsink books be compatible with my device?

Our site can be accessed on a variety of the latest smartphones and computer platforms. From Apple to Android to laptops and PCs, all devices work perfectly. Most mobile reading devices with built-in web browsers also work!

Is content from Funsink compatible with different web browsers?

Our site is accessible using all the major web browsers and mainstream devices. Specifically, we support the newest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

Most of my questions have been answered. What do I do with technical questions?

Specify your questions or issues using our contact form for Support Services. Receive a response as soon as possible from one of our customer service representatives.

If I have unanswered technical questions, where do I direct them?

Direct your questions to the contact form for our support team. Address your issues and our support staff will look into the matter and respond accordingly.

I don't know what's wrong when I try to access my book.

Primarily, you have to download Adobe Digital Editions to read from our library. Download it here.

If content isn't functioning properly, how can it be fixed?

If content isn't functioning properly, contact our support staff. Explain the issue in detail, specify the content, and tell us the device you are using. We can resolve the issue for you.

Will Funsink be accessible on my device?

Compatible with all the leading devices, our content is fully dynamic. Listen to music and audiobooks, or read books with any Android device, iOS device, or computer.

BILLING AND MEMBERSHIP

What's the official method for cancelling my subscription?

Our account cancellation process is a hassle-free, no questions asked experience. Contact one of our customer service representatives at 1-888-913-2599 or complete the online form.

I want to communicate with a live representative or email a customer service representative. What should I do?

If you want to communicate with a live staff member, call toll-free 1-888-913-2599 or send an email to support@funsink.com.

Why am receiving additional billing after I cancelled my membership?

Once a membership has been cancelled and confirmation email received, no further charges should be billed to you. You have access to your membership for the remainder of the subscription term you already paid for. If you received a bill you should not have, please communicate with our customer service department so we can investigate the problem for you.

I'm interested in cancelling my subscription. What should I do?

When you wish to cancel your subscription, use our online cancellation form or call a live representative at 1-888-913-2599.

What's your policy on refunds?

To be considered refund eligible, consider the following:

If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
If you have not received the experience you expected from our website, you might be refund eligible.
For additional assistance or to request a refund, call a live representative by calling toll-free 1-888-913-2599. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status

We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-888-913-2599.

How many devices can be used to access my account?

You have access to our site from anywhere in the world, on as many devices as you wish, as long as you have internet access.

I've searched your library for a particular title, but can't find it.

Check back soon. We routinely add content to our library. If there is something in particular you would like to see added, please send us a request to requests@funsink.com.